Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the processes and timeframes for shipping orders placed on https://bloomfireshop.com, operated by Xumu (Hangzhou) Cross-border E-commerce Co., Ltd. (“we,” “us,” “our”). By placing an order, you agree to the terms outlined below.

1. Order Processing (Handling Time)

All orders are processed and prepared for shipment within 3 to 5 business days after your order is confirmed. Business days are Monday through Friday, excluding weekends and public holidays. This processing time includes payment verification, inventory checks, and quality control. Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping & Transit Time

Once your order has been shipped from our warehouse, the estimated delivery time is 7 to 15 days.

Please note: The total time you will wait to receive your order is the sum of the Processing Timeand the Shipping Time. Therefore, you can generally expect your order to arrive within approximately 10 to 20 business days from the date of purchase.

3. Shipping Destinations & Carriers

We offer worldwide shipping to most countries. To provide reliable and cost-effective service, we partner with a network of international and local shipping carriers, which may include postal services and private logistics companies like DHL, FedEx, or UPS, depending on your location.

4. International Orders & Customs

For all orders shipped outside of China, please be aware that they may be subject to import duties, taxes, and fees levied by the destination country. These costs are included in the shipping fees paid to us.

Customs clearance procedures can sometimes cause delays beyond our original delivery estimate. We have no control over these processes and cannot be held responsible for delays caused by customs authorities.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to monitor your package’s journey. You can use this tracking number on the carrier’s official website for real-time updates.

6. Shipping Address & Customer Responsibility

It is your responsibility to ensure the shipping address you provide is complete, accurate, and formatted correctly. We are not liable for orders lost, returned, or delayed due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange re-shipping, which will incur additional shipping fees.

7. Potential Delivery Delays

While we strive to meet all delivery estimates, occasional delays may occur due to unforeseen circumstances beyond our control. These include, but are not limited to:

Severe weather events or natural disasters

Carrier logistical issues

Customs inspections and hold-ups

Local political or social unrest

Peak holiday seasons

Global health crises

8. Damaged or Lost Packages

If your package arrives damaged, please contact the delivery carrier directly to file a report. Then, please contact us within 7 days after delivery through the following methods: hangzhouxumu@gmail.com And provide photos of damaged products and packaging. We will work with the carrier to solve this problem.

If your tracking information shows a package as “delivered” but you have not received it, please first check with your neighbors and your local post office. If the package remains missing, contact us, and we will initiate an investigation with the shipping carrier.

9. Contact Us

If you have any questions about this Shipping & Delivery Policy, please get in touch with us:

Email: hangzhouxumu@gmail.com

Contact Form: https://bloomfireshop.com/contact/