bloomfireshop Refund & Cancellation Policy
(Last Updated: November 10, 2025)
Policy Overview
bloomfireshop (operated by Xumu (Hangzhou) Cross-border E-commerce Co., Ltd.) strives to ensure customer satisfaction. This policy outlines our procedures for refunds, cancellations, and returns for orders placed globally. For questions, contact us via email or Contact Page.
Order Cancellation&Refund Policy
Unpaid Orders:
Cancel anytime before payment confirmation. No action required; order expires automatically after 24 hours.
Paid Orders:
Contact us via email within 24 hours of purchase to cancel the order.The refund amount will be returned to your payment account.
Return Policy
If the product is damaged or destroyed, please contact us via email as soon as possible. We will provide you with a solution based on the degree of damage to the item.
Due to the special nature of the product, it does not support returns. IPlease be cautious when placing your order
Disputes & Resolution
Unresolved issues may escalate to local consumer protection agencies.
bloomfireshop reserves the right to refuse refunds for abuse (e.g., frequent returns without valid reasons).
Policy Updates
This policy may be revised periodically. Changes will be posted on bloomfireshop.com.